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Business class features that empower remote or office work

Call. Text. Chat. Video. Conference. Collaborate

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No more using your personal phone number for business

Secure business continuity

Empower your employees to work remotely- all
in one platform and for one low price!

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Phones

Manage your business phone system easily and affordably.

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Messaging

Give your employees instant messaging and SMS capabilities.

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Contact Center

Engage and keep customers today and into the future.

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Virtual Receptionist

Have an Auto Attendant answer and forward your calls to the right extensions.

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IVR

Offer self-service customer support and automated mass messaging.

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Video/Audio

Collaborate better from anywhere with seamless video or audio conferences.

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Mobile App

Your mobile phone becomes your mobile office. Your number appears as your office number.

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Account Manager

Configure and manage all extensions and features with a few simple clicks.

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SD-WAN

Optimize your voice and data traffic.

Explore all 247VoIP Hosted PBX & VoIP features

Call Conferencing
Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned “talk/listen” or “listen only” status.
After making or receiving a call, a user may “conference in” any third party for a 3-way call.
Call Management
Transfer a call to an extension or phone number after announcing the party to be transferred.

Setup a telephone number that dials directly to an Auto Attendant.

Used to route calls in a call center environment to the appropriate agents based on factors such as time availability, behavior and priority levels.

Allows you to listen in on a selected extension and speak to the internal caller, but not be heard by the external caller.

Get extra call paths/lines “on demand” to deliver additional calls beyond the number of paths purchased.

Automatically forwards your calls to an extension, group, or phone number when your phone is busy.

Forward calls via the portal, or via your device or softphone. Calls may be forwarded to any extension or phone number.
Note: device or softphone forwarding functionality may vary by manufacturer.
Place calls on hold and play music or a commercial while a caller is on hold.
Unlike a call placed on hold, a parked call may be picked up at another extension.
Route calls on a first-in, first-out basis to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD where callers hear an announcement such as, “Thank you for calling, all available agents are busy, please hold for the next available agent, or press ‘1’ to leave a message.”
When the call is ready to be routed, the ACD handles the routing rules.

Selectively record calls for  training or documentation purposes.  Includes on-demand call recording codes  (ex: *8 to pause call recording and *9 to  start call recording). Note: Call Recording requires a dedicated server in the cloud.  

Allows routing decisions based on time and date. Multiple schedules can be configured from depart ments with different hours of operation (e.g. business hours, after hours, and holiday hours).
Indicates an incoming call (and Caller ID if available) while another call is in process.

Customize the appearance of your outgoing Caller ID by outgoing number or extension.

Disable Caller ID for all outbound calls made from your Hosted PBX.
Enables the creation of one or more inbound call routing tables that route to a particular destination, based on Caller ID. A Caller ID Route matches either a call’s Caller ID name or number, and then uses a predetermined call route to deliver the call to its destination.
Route a call to a specific destination without the use of a physical device/endpoint (Voicemail, Outside Number, Ring Group, etc).
Set up a telephone number to dial directly to a device or extension.
 
Allows remote users to dial into their hosted PBX from an outside line and make outbound calls that will display Caller ID information from a DID within their office.
 
Dial *8 plus an extension number to answer a call ringing at that extension.
Disable Outbound Dialing for specific extensions.
Call Management
A device or softphone feature that simulates a phone being off-the-hook and sends incoming calls directly into voicemail. Other routing options are also available.

Set up a personal assistant to find you at up to five locations. This feature is configured per extension and offers multiple options to route calls once they have reached the given extension. Callers are prompted to announce themselves and are given the option to try the next location or to leave a message.

Call Forwarding is easy to set up and manage from your desktop or on-the-go.
“Blacklist” phone numbers to block them from calling your Hosted PBX.

Identify incoming calls by modifying the Caller ID to display Call Routing information.

Route calls based on incoming Caller ID to any Auto Attendant, extension, Ring Group, phone number, ACD or Call Queue.
Force callers with “No Caller ID” or “Blocked Caller ID” to enter a number that will be presented as their Caller ID.
Allows you to listen in on a selected extension, but not speak.
Set up a telephone number to ring a specific extension or a Ring Group—sequentially or simultaneously. This option enables your company to use a live person to answer the caller instead of an Auto Attendant.
A device feature that allows announcements through the loudspeakers of a group of phones or extensions. Note: phone specific; check per brand or model.
Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Dial another user’s extension and activate their phone speaker to make an announcement. Note: phone specific; check per brand or model.

A device or softphone feature that redials the last number dialed by the extension user. Note: not all phones support this feature.
Hosted PBX extensions can consist of 1- 6 digits.
Configure which types of outbound calls users can make.
Prevent calls to specific numbers or services (e.g. a 1-900 number).
Record incoming and outgoing calls either by default or on demand. Choose which extensions get recorded automatically, which ones can use on demand, and which ones don’t get recorded at all from your company portal. You can also see, search, listen to and download all call recordings generated from a single screen. By default, we store record ings for 90 days; you also have the ability to offload files to an SFTP server.
Enable multiple extensions to be joined as a group, and then route calls sequentially or simultaneously to that group.
Virtual Call Paths deliver calls to and from the PSTN to either hosted endpoints or SIP Trunks. They are shared by all endpoints on a Hosted PBX, regardless of location. Customers can purchase any number of call paths to suit their needs and are limited only by budget constraints and bandwidth consumption (typically 80 Kbps per call).

A device or softphone feature that automates the dialing of a predetermined phone number.

Transfer a call to another extension, group or phone number without announcing the party being transferred.
Associate a voice mailbox with an extension or use an announce only voice mailbox to provide customers with a prerecorded message when they choose an option through an Auto Attendant or extension.
See when a voicemail message is left in up to three other voicemail boxes from your desk phone.
After a voicemail is received, the Hosted PBX will send an email to any valid email account or alias that you enter into your company portal. The message will include the date and time of the call, the duration, Caller ID (if provided), the mailbox number and an attached WAV file that can be played on your PC or mobile device. You can also set up auto-delete for voicemail messages after a configurable time, or as soon they are emailed.

Don’t have a smartphone or tablet capable of playing WAV files? Enter an SMS address in your company portal and the Hosted PBX will send a shorter text message to your device. Note: Third-party text messaging rates may apply.

Origination and Termination
Our platform provides local phone numbers or DIDs in most areas in the United States. That means that we can port your local phone number to our system, and provide your company with the highest quality voice and flexibility of Voice over IP (VoIP).
We provide competitive outbound call packages ranging from pay-as-you-go and prepaid minutes, to unlimited usage plans. Our per-minute rate is competitive, and our quality and reliability is uncompromising.
Every location and phone number where you utilize a device or softphone must have an associated E911 entry in the Web Portal. The phone number associated with your location is then registered with the national E911 database. You are also responsible for updating this information with us if you move any device to a new location per our Terms of Service.
We provide the ability to create, configure, and distribute phone program templates that can be used with our auto-provisioning servers. This feature streamlines the process of adding new phone models/vendors to our platform. The templates can contain button programming, phone feature access, custom branding logos, & more.
We offer competitive international rates, which are available via our website and upon request.

The ability to emulate a “Key System” where each phone can have predefined line keys that reaper sent a specific phone line. Calls are delivered to the line and all phones with that line key. Any phone can pick up the call and all others will see that it is in use. Calls cannot be transferred from that line, but can be put on hold or announced and picked up on the same phone or any other phone bearing the same line key. Note: this is essentially a “party line” with no privacy. 

Utilize one or multiple toll-free numbers which may be routed to a specific outside DID, Auto Attendant, group or queue.
Virtual Auto Attendants
Allows separate telephone numbers to be routed to unique Top-Level Auto Attendants. Each Auto Attendant is individually configurable.
Sub-Level Auto Attendants are often used for different departments within an organization. For example, you may have a main Auto Attendant for your company, plus Sub Level Auto Attendants for Sales, Support, etc.
Allows callers to select menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or multiple levels of additional auto attendants.
Reporting

Detailed information about accounts receivable, invoices, and revenue can be viewed for all customers or per individual customer.

Activity reports provide graphs of call traffic and virtual path usage for all call types that occurred during the past 90 days.
Detailed reports can be viewed for activity and performance statistics per agent or per queue. Reports include information such as answered and abandoned calls, and incoming calls per DID.
Call Detail Records: Real-time call logging is available within the portal. Information displayed includes call origin, destination, duration, date and time and call type (International, On-Net, etc.).
Track the number of calls by individual extensions.
Histograms graphically display calling patterns and trends.
Music on Hold

You may upload multiple On Hold commercials to your Hosted PBX, and playback can be based on location or queue.

You have the choice to upload custom music files, or use our default music to be played while callers are on hold.

Explore all 247VoIP CoreNexa™ features

Unified Communications
See all of your call history (incoming/outgoing/missed) from a single, actionable screen. You can search, filter, sort and even initiate calls. For non-recognized contacts, you can create new contact or add to existing contact.
You can record all of your calls, some of them or even parts of calls. On-demand Call Recording can be activated, paused, and even resumed during a call with a click of a single button - all initiated and downloaded from a single screen in CoreNexa UC.
Users can make calls from anywhere without the need for a desk phone. With only a headset and a computer, you can have all of the convenience of your office phone right at your fingertips no matter where you are. Ability to redial, perform 3-way call, mute, hold. Ability to perform Attended & Unattended transfers.
Chat & send images/files/videos with your colleagues (one to one or group) with a single click. Incoming chat notifications are handled through persistent, browser based alerts.
Getting a colleague’s contact details no longer requires opening a separate corporate directory. All of your enterprise contacts are automatically pulled into CoreNexa UC. Ability to add Personal contacts as well.
Collaborate face to face, share screens, and chat with colleagues from any location with just your computer, a browser, and a headset.

See all of your voicemail messages on a single screen with information like the date, duration, caller ID and an attached sound file that can be played. You can filter, call back and even delete messages from this screen. Voicemail transcription is also available if purchased.

There’s no need for complex setup and configuration or a long wait for phones to arrive. Start communicating immediately with only a browser and a headset.
You can view an enterprise contact’s presence if they are logged into UC or not. See presence if they are on a UC call or in a meeting as host.
Receive in-app or browser notifications for Incoming & missed calls, Meeting & Message invites, Chat/SMS messages & voicemails. Browser tab notifications indicate the number of new message calls, voicemails & chat/SMS messages.
Set, enable & disable your extension settings such as Do Not Disturb, Call Forward Always & Find Me.
Mobile Application
Make & take calls directly from the mobile app. Perform 3-way calling, call waiting, attended & unattended transfer, hold and mute.

See all of your call history (incoming/outgoing/missed) from a single screen with the ability to directly call back.

You can record all of your calls, some of them, or even parts of calls as needed with the mobile app (if purchased). On demand Call Recording can be activated, paused, and even resumed during a call with a click of a single button.

Join conference calls with the click of a button. See the active conference lines you own and have access to as well as join without the need to remember numbers, access codes, and passwords.

Getting a colleague’s contact details no longer requires opening a separate corporate directory. All of your enterprise contacts are automatically pulled into the mobile app.
IP desk phone features such as Auto Attendant, Unified Mailbox, and Find Me are seamlessly integrated into mobile workers’ laptops and smartphones.
See all of your voicemail messages on a single screen with information like the date, duration, caller ID and an attached sound file that can be played. You can filter and even delete messages from this screen. If voicemail transcription is enabled, you will receive an automated transcription of the message so that you can determine if it is important or something to address at a later time.
Enable & disable Do Not Disturb, Call Forward Always, select a ringtone to distinguish a Corenexa call from a native one and select how you want to receive inbound calls.
SMS
With CoreNexa SMS, you can send 1-to-1 or group SMS messages (text) or MMS (images/video/ documents) to customers and colleagues through CoreNexa UC via your business phone number.
All of your messages are displayed in a descending list format, with their most recent messages at the top, along with message previews and bold/unbolded text for unread/ read messages.
Individual messages are displayed with timestamps, message history, participant lists and new message line indicators, so you always know when you left off.
Phone numbers displayed in CoreNexa UC are automatically replaced with known contact names within SMS conversations.
Unrecognized numbers in an SMS conversation can be quickly added to a user’s contact list, or added to an existing contact.

CoreNexa SMS indicates whether a message was successfully delivered or not.

For easy identification, users can label their 1-to-1 or group conversations within CoreNexa UC.
Users are notified as messages come in via notifications on their browser and within the CoreNexa UC interface, and with unread message count badges within the List View.
 
Messages can be searched by name, phone number, or conversation title.
SMS
Users can choose to opt-out of a conversation at any time by leaving the conversation. If a conversation is left and a participant responds, the full message history is still preserved.

When a conversation is muted, there will be no desktop or window notifications or sounds. Only badge counts will display.

Users can start a voice call with the participants of a conversation within the SMS message screen.
Voice-to-Text
If enabled, you will receive an automated transcription of the message so that you can determine if it is important or something to address at a later time.
Contact Center
Agents have access to call controls, reason codes, call history, call recording controls, scripting, supervisor escalation, survey tools, and screen customization options.

- Agents: Agents receive incoming calls from a queue. To receive queued calls, they must first be set up as an agent, then assigned to one or  more queues.
- Pause and Unpause: Ability for a call center agent to pause calls from ringing their phone while they complete a task or take a break.
- Queues: If available agents are busy or unavailable, calls can be routed to an intelligent call queue. You can prioritize calls by value, request urgency, or customizable rules.
- Reason Codes: If an Agent needs to stop receiving calls temporarily, but does not want to log out of the queue, the agent can pause their incoming queue calls and provide a Reason Code to indicate why.
- Tally Codes: When an agent receives a queued call and needs to assign it to a specific category for billing or other purposes, he/she can provide a Tally Code to indicate the nature of the call.
- Zero Out: Allows a caller to leave the queue by pressing “0” to choose other call routing options, such as voicemail.

The call center can put customers in a queue without forcing them to stay on the line. It will automatically dial them back once the appropriate agent is free.
Calls can be routed to any free agent, by team/queue, or by skill-based routing, ensuring that calls are sent to the agent with the most relevant experience.
Agents and customers can communicate via voice calls, live web chat, email or SMS/MMS without having to leave their agent console or use multiple proprietary applications.
Supervisors have access to more than 50 canned reports including queue performance (by day, week, month and queue), agent performance (by day, week, month, and queue), media performance (i.e. voice, chat, text and email), IVR details including calls by hour and by number, and survey details including results by agent, question, or summary. Supervisors also have the ability to generate custom reports as needed.
Relevant data collected from the customer during an IVR interaction as well as historical contact and account data pulled from the database can be delivered to the agent via screenpops, giving them quicker access to data that will assist with the customer interaction and call resolution.
Supervisors have the ability to listen in, whisper coach, barge-in, intercept/answer inbound agent calls, accept escalations, view/change agent status, monitor and manage the queue, enable alternate routing, set up and manage skill-based routing, view the call center dashboard and build, generate, and view reports. Supervisors also have access to call recording and workforce management / optimization features.
Customer account and previous interaction information can be pulled from CRM systems as well as databases, whether they’re custom built or third-party. Contact Center can be integrated with them to deliver relevant data to customers and agents to improve customer engagement.
Gives supervisors scheduling, forecasting and adherence capabilities built into CoreNexa Contact Center. With WFM, supervisors can perform administrative duties such as agent scheduling, call forecasting, real-time agent schedule adherence, PTO management, as well as manage multiple locations, shifts and pay periods.

The IVR can automatically collect important data from the customer about the nature of their inquiry, their personal information, and account details which can be delivered to the agent as the call is connected. Customers can also perform basic account inquiries and some self-service actions (e.g. bill payment, order status, tracking and account balance) with the IVR.

Organizations can perform basic outreach to customers without the need for a live agent to staff the campaign. Appointment confirmation, payment reminders, automated surveys and proactive information delivery can be handled by the outbound IVR.
SIP Trunking
An enhanced SIP trunk delivers calls to the premise equipment and acts like a CO line. If the SIP endpoint is offline or cannot be contacted by our system, the system provides an alternate predefined route for incoming calls. Examples are: routing calls to an Auto Attendant, other SIP trunks (at other locations), voicemail or a Find-Me Follow-Me sequence. This disaster recovery feature is extremely powerful and flexible.
A standard SIP trunk also delivers calls to the premise equipment and acts like a CO line. If the SIP endpoint is offline or cannot be contacted by our system, the system issues busy signals to the incoming callers.
Interactive Voice Response (IVR)

Enables a caller to use their touch-tone phone to interact with a database and obtain self-service information on-demand.

Allows callers to navigate through a call flow application using their phone, with the option to zero out to an agent
CoreNexa IVR uses SIP trunks to connect from the cloud to any PBX/PSTN connection that supports SIP trunking. There are three(3) ways to deploy an IVR application:
  • 1.) As a standalone system connected to the PSTN using a dedicated DID or toll-free number without any PBX at all (i.e. surveys, appointment reminders, etc.).
  • 2.) Connected to CoreNexa directly through the platform.
  • 3.) Connected to any third-party PBX that supports SIP trunking.

Integrate into any database platform that supports indus try-standard web services style API (Applica tion Programming Interface). These include: 

- HTTP(S) GET/PUT 

- SOAP/XML (WSDL) 

- REST API 

Allows the user to broadcast messages, via voice, SMS, or email to a set group of customers that can be uploaded to the IVR platform.
TTS uses the computer voice instead of a recorded prompt. CoreNexa IVR enables the business to record their own prompts specific to their unique needs or application of IVR. TTS should only be used for prompts that are variable in nature (i.e. names, addresses, etc.). Normal prompts (i.e. dates, times, money, etc.) should be recorded by a human voice to create a better caller experience.
Workforce Management (WFM)
Schedules are readily accessible directly within CoreNexa Contact Center, simplifying the management process from beginning to end.
Managers can copy, paste and insert common schedules directly into CoreNexa WFM.
Managers can oversee employee schedules across multiple locations within the WFM module.
Managers can enter a variety of shift types into Contact Center, ensuring their agents’ schedules are easily represented.
PTO requests can be submitted, reviewed and approved, directly within CoreNexa WFM.
Employees can personalize their schedules to reflect their specific needs and availability.
Managers can track employees’ adherence to performance goals and Service Level Agreements, giving a clear picture of the team’s effectiveness.
CoreNexa WFM delivers to-the-minute reporting on employees’ time management, ensuring productivity is maintained throughout the day.

Activity is tracked by the minute and shift, giving managers a complete picture of their team’s performance and availability.

A team member’s performance can be compared to historical records and Service Level Agreements to assist in setting goals.

With CoreNexa WFM, managers can quickly predict incoming demand and allocate resources accordingly, ensuring a seamless experience for the customer.

Account Manager
Browser plugins enable Click-to-Dial functionality for the following browsers: Microsoft Internet Explorer, Google Chrome, Safari & Mozilla Firefox.

Web-based presence and call control application that allows users to drag and drop calls to and from other extensions, parking lots, conference bridges, or out of the Call Center queues. There is also access to voicemail, Click-to-Dial and chat functions. The console’s contact list may be built “on the fly” or imported from another source.

Reboot phones remotely without the need to go on site merely to update a phone configuration or reboot for a minor issue.
In addition to the above shared line features, there is the ability to group lines into a “busy roll-over“ hunt group. This feature allows calls to be presented to the next available line in the group.
A diagnostic tool that allows you to test your own broadband connection for VoIP quality, suitability, and firewall port status from within your portal or via a URL.
Enables inbound calls to a user’s extension to manually or automati cally display a Screen Pop from a third-party web application.
A web-based user interface that allows users to configure their Hosted PBX, manage their Extensions, create Call Groups and Queues, as well as view call detail records, billing information, voicemail options and more.
APIs & Integrated Solutions

We provide an application programming framework to allow other parties to obtain and pass information to our plat form from other programs or systems. Some of the capabilities will include, but are not limited to: Presence and Click-to-Dial, Call Control and Status, & Call Logging.

Allows you to send faxes from your computer, which can then be received via email or routed to a physical fax device. This feature provides immediate access to faxes—anywhere, anytime and from any device.
Our industry-leading integration seamlessly syncs your Customers, Items, and Invoices between both CoreNexa Account Manager and ConnectWise.

This plugin adds convenient CoreNexa UC calling capabilities to ConnectWise Manage — click-to-dial, screen pops, & call logging can now be done right in ConnectWise.

Optionally installed with Outlook 2010 and 2013, this provides users with the following features: Click-to-Dial, Screen Pops and Call Logging.

(in Beta, coming soon!)
An installable plugin for users of Salesforce.com supporting Click-to-Dial, Screen Pops and Call Logging.
A small pop-up window that displays inbound Caller ID information on the user’s screen.

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